OPK Executive Consulting has a long history of running customer experience measurement projects globally.
With our actionable insights we help multinational FMCG companies, as well as other industries with multi layered Route-to-Market, to measure, predict and manage Customer Satisfaction and Overall Customer Value in B2B channel across internal as well as global markets, to establish and maintain long lasting strategic partnerships with mutually beneficial business prospective best serving the needs of end consumers.
The enduring and successful partnerships we have cultivated with globally renowned customers serve as a testament to the unique and essential value we deliver. This reinforces our commitment to continue excelling in what we do best by innovating and growing further.
Cheers,
Meri and Gerhard.
Business Partnership
You establish relationship with your B2B partners
Relationship Health
We explore it in terms of business relationship health
Customer Perceptions
We reveal key enhancers and dissatisfiers at every touch point
Actionable Insights
We provide actionable insights to strengthen mutually beneficial results
Solutions
Long-term strategic partnerships cannot be defined by a basic score. We have developed a multi-layered tool for which enables to…
Identify
Identify what really matters to customers.
Measure
Measure the gaps between customer expectations and your performance.
Develop
Develop clear and actionable criteria.
Deploy
Deploy efficient action plans targeting all involved stakeholders.
61 Markets Covered Worldwide
