Worldwide World-Class
CX Measurement and Insights

OPK Executive Consulting offers premium CX and VoC measurement
tools to enhance revenues through strong customer relationships.

Worldwide World-Class
CX Measurement and Insights

OPK Executive Consulting offers premium CX and VoC measurement tools to enhance revenues through strong customer relationships.

Global tracking projects
Years of expertise
Global Experts
Markets covered

OPK Executive Consulting has a long history of running customer experience measurement projects globally.

With our actionable insights we help multinational FMCG companies, as well as other industries with multi layered Route-to-Market, to measure, predict and manage Customer Satisfaction and Overall Customer Value in B2B channel across internal as well as global markets, to establish and maintain long lasting strategic partnerships with mutually beneficial business prospective best serving the needs of end consumers.

The enduring and successful partnerships we have cultivated with globally renowned customers serve as a testament to the unique and essential value we deliver. This reinforces our commitment to continue excelling in what we do best by innovating and growing further.

Cheers,
Meri and Gerhard.

Customer Satisfaction is key in a B2B
world. We will show you exactly how to
retain and enhance it further.

Customer Satisfaction is key in a B2B world. We will show you exactly how to retain and enhance it further.

Business Partnership

You establish relationship with your B2B partners

Relationship Health

We explore it in terms of business relationship health

Customer Perceptions

We reveal key enhancers and dissatisfiers at every touch point 

Actionable Insights

We provide actionable insights to strengthen mutually beneficial results

Solutions

Long-term strategic partnerships cannot be defined by a basic score. We have developed a multi-layered tool for which enables to…

Identify

Identify what really matters to customers.

Measure

Measure the gaps between customer expectations and your performance.

Develop

Develop clear and actionable criteria.

Deploy

Deploy efficient action plans targeting all involved stakeholders.

61 Markets Covered Worldwide

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