Who We Are
OPK Executive Consulting is an independent consulting company that specializes in assessing Customer Satisfaction and Overall Customer Value through effective research tools that provide actionable results. In collaboration with world-leading industry experts, we have developed cutting-edge tools to identify, monitor, manage, and optimize key customer satisfaction drivers across various levels within the main channels of the route-to-market.
Our expertise lies in implementing these tools to measure customer satisfaction and value, enabling organizations to make informed decisions and drive meaningful improvements. By leveraging our comprehensive approach, we help businesses build stronger customer relationships and enhance overall performance.
Where We Are
We operate in Vienna, Liechtenstein, and Dubai, and our consulting services span a wide geography, encompassing countries across Europe (including CEE and SEE), Asia, Africa, Oceania, the Middle East, and both North and South Americas, including the Caribbean islands. Over the past two decades, we have successfully completed over 1000 customer satisfaction and customer value management projects.
Leveraging our global expertise, we tailor each study to the local context, ensuring a customized approach that resonates with the specific market dynamics. Our meticulous execution ensures that each project is carried out to perfection, delivering actionable insights and driving impactful results.
With Whom
We have established a strong and enduring professional collaboration, showcasing particular expertise within the bottling universes of global CSD companies and international breweries with a global reach. Furthermore, our experience extends to working with retailers and a diverse range of FMCG companies across multiple markets, assisting them in successfully integrating professional customer management into their overall business strategy.
The depth of our knowledge and extensive track record enable us to provide valuable insights and guidance to our clients, supporting their efforts in optimizing customer relationships and exceeding their business objectives.